Key Changes and Improvements
Unified payment methods
You can now use the same payment methods (Credit Card, PayPal, etc.) for all services: Leasing, Management, and IP Reputation Scans.
Subscriptions for recurring services
All recurring services now follow a subscription-based model. This makes it easier to track and manage your services. You will now see subscription details for each subnet in the My Leased IPs list.
Improved auto-payment process
Before the due date, your selected payment method will be authorized, and funds will be reserved. The actual charge will only happen on the due date.
Billing contact email
You can now set a dedicated email address to receive billing-related notifications and documents.
By default, this field will be pre-filled with your company’s contact email, but you can update it to any other address if needed. You will find the Contacts update here: Settings and Billing > Contacts.
Renewal orders instead of renewal invoices
Recurring service payments are now based on orders. This means you will receive renewal orders instead of renewal invoices. The invoice simply confirms that a payment has been completed.
- The orders list is here: Settings and Billing > Orders
- The invoices list is here: Settings and Billing > Invoices
Refunds and credit invoices
If you receive a refund, you will be able to view it in your Portal and download a Credit Invoice.
Credit invoices are in the Order details.
Partial payments with credit balance
New functionality allows you to use your Credit Balance to partially pay for an order, and cover the remaining amount with your payment method (e.g., Credit Card or PayPal).
Mandatory invoice address
Each company must have an invoice address, which will be used for all orders and invoices. During migration, your invoice address was automatically created based on your company address. If you want to use a different one, you can create a new invoice address in your account.
Important! You must have "State" added to be able to pay successfully.
Access to archived invoices
No old data has been deleted. If you need to find invoices for past services, you can locate them in Settings and Billing > Archive data > Invoices.
Updated display for subnets pending termination
The way subnets with termination status are shown has changed.
If a subnet is in Pending Termination, this status will now be visible inside the subnet details, under the Subscriptions tab. The subscription itself will display the status Pending Termination.
Need assistance?
Please get in touch with our Customer Solutions team.