Key Changes and Improvements

Unified payment methods

You can now use the same payment methods (Credit Card, PayPal, etc.) for all services: Leasing, Management, and IP Reputation Scans.

Subscriptions for recurring services

All recurring services now follow a subscription-based model. This makes it easier to track and manage your services. In the My Leased IPs list, you will now see subscription details for each subnet.

Improved auto-payment process

Before the due date, your selected payment method will be authorized, and funds will be reserved. The actual charge will only happen on the due date.

Payment Authorization and Capture Schedule:

• First Authorization: 2 days before the due date
• Second Authorization: 1 day before the due date
• First Capture: 12 hours before the due date
• Second Capture: on the due date
• Third Capture: 4 hours before the service termination

Billing contact email

You can now set a dedicated email address to receive billing-related notifications and documents.
By default, this field will be pre-filled with your company’s contact email, but you can update it to any other address if needed. You will find the Contacts update here: Settings and Billing > Contacts.

Renewal orders instead of renewal invoices

Recurring service payments are now based on orders. This means you will receive renewal orders instead of renewal invoices. The invoice simply confirms that a payment has been completed.

• The orders list is here: Settings and Billing > Orders

• The invoices list is here: Settings and Billing > Invoices

How to Quickly Find Your Unpaid Orders on the Platform

1. a. In the menu bar, you can view all your unpaid orders.
2. b. If you are leasing subnets and want to pay for subscription renewals, you can find this information in the My Leased IPs list:
   1. Each subnet clearly shows its subscription status and the due date for payment.
   2. If a subscription has an order already generated for renewal, you will see a Pay Now button.
   3. If the subscription payment is overdue, the due date is highlighted in red, additional information is displayed, and a Pay Now button is available.

Explanation of Order and Subscription Statuses

Orders:

• Paid – The order has been paid, completed, and an invoice has been generated.
• Awaiting Payment – A new order has been created for a service renewal or a new service. Payment is pending, and no invoice has been generated yet.
• Pending Payment Verification – Payment has been received but is under review to ensure there are no risks.
• Payment Overdue – Payment for this service is overdue. An unpaid invoice has been issued.

Subscription Statuses:

• Active – The service subscription is renewed and active.
• Awaiting Payment – The subscription is active, but payment is required to continue the service. There are pending payments awaiting completion.

Refunds and credit invoices

If you receive a refund, you will be able to view it in your Portal and download a Credit Invoice.
Credit invoices are in the Order details.

Partial payments with credit balance

New functionality allows you to use your Credit Balance to partially pay for an order, and cover the remaining amount with your payment method (e.g., Credit Card or PayPal).

Mandatory invoice address

Each company must have an invoice address, which will be used for all orders and invoices. During migration, your invoice address was automatically created based on your company address. If you want to adjust your invoice address, you can do so by clicking Edit, but the following fields remain locked and cannot be changed:

• Company name
• Country
• VAT number (if valid)
• Company code (if entered)

Important! You must have "State" added to be able to pay successfully.

Enhanced Subnet search and improved cart/checkout

We have upgraded the subnet search functionality and made improvements to the cart and checkout process for a smoother user experience.

Access to archived invoices

No old data has been deleted. If you need to find invoices for past services, you can locate them in Settings and Billing > Archive data > Invoices.

Need assistance?

Please get in touch with our Customer Solutions team.