Our updated billing system supports multiple currencies, VAT compliance, and company entity management. Below, you’ll find answers to the most common questions.

Which IPXO entity issues my invoices?

If your company is located in the EEA, United Kingdom, Switzerland, Kosovo, or Montenegro, your invoices will be issued by IPXO UAB (Lithuania) instead of IPXO LLC (USA).

What are the main changes with the new billing entity (IPXO UAB)?

  • Your invoices will be issued in EUR.
  • VAT will be applied according to EU tax rules, depending on your VAT registration status and location.

What if my company is outside the EEA, the United Kingdom, Switzerland, Kosovo, or Montenegro?

If your company is located outside the listed regions, nothing changes—your invoices will continue to be issued by IPXO LLC (USA) in USD, and VAT will not be applied regardless of whether you have a VAT code.

When is VAT calculated?

VAT is calculated at the time of order creation. The system automatically applies the correct VAT rules depending on your company’s registered billing address and VAT status.

  1. Lithuania (IPXO UAB home country)
  • All companies and individuals are charged VAT at the Lithuanian standard rate (21%).
  • The reverse-charge mechanism does not apply within the same country.
  1. Other EU countries
  • B2B with a valid VAT number: Reverse charge applies → VAT is not added, but you must account for it in your own VAT return.
  • B2B without a VAT number but with proof of economic activity (registered business): Reverse charge applies.
  • Companies without a proof of activity and B2C (individual customers): VAT is charged at your local country’s rate (via OSS scheme).
  1. United Kingdom, Switzerland, Kosovo, Montenegro
  • No VAT is applied, regardless of whether you have a VAT code or not.
  1. Rest of the World (billed by IPXO LLC, USA)
  • Invoices are issued from the US entity, always in USD.
  • No VAT is applied, regardless of whether you have a VAT code or not.

How is VAT validated?

If you provide a VAT number, our system validates it automatically via the EU VAT database.

  • If the number is valid, the appropriate VAT exemptions or rates will be applied.
  • If the number is invalid or left empty, VAT will be charged according to your company’s registered country.

Why is VAT applied to the payment gateway fee?

The payment gateway fee is considered part of the service cost. By regulation, VAT must also be applied to this fee. That’s why you see it as a separate line item, with VAT calculated accordingly.

When is the currency converted from USD to EUR?

Currency conversion takes place at the time of order creation. Once an order is placed, the currency shown on it will not change.

How is the currency conversion calculated?

We use the official exchange rate provided by ECB plus a minor bufer to account for currency fluctuation and transaction costs. Charging in EUR saves you extra conversion fees you previously had when billed in USD.

Why do I see prices in EUR only in the last stage of the process?

The client portal continues to display amounts in USD for consistency, but invoices and charges are converted to EUR at the time of order creation.

In which currency will renewal orders and invoices be generated?

Renewal orders and invoices are always generated in the same currency as the original order. For example:

  • If your initial order was in EUR, all renewals will be in EUR.
  • If your initial order was in USD, all renewals will remain in USD.

Why can’t I change the company’s main details anymore?

Your company’s main entity details (e.g., legal name, country, registration number, VAT number) are now locked for compliance reasons. This ensures consistency across all invoices and tax reporting.

If you need to operate under a different entity, you can create a new company profile in the Portal.

Why are two invoices generated when purchasing Credits?

Two invoices are generated only when Credits are purchased using Credit Card or PayPal (because a payment gateway fee applies). In this case:

  1. A Proforma invoice is generated for the total amount (Credits + gateway fee).
  2. A service invoice is generated for the gateway fee only.
  3. Credits are added directly to your balance — no service invoice is issued for the Credits themselves.

If you purchase Credits by other payment methods (e.g., bank transfer), only a Proforma invoice is generated for the Credits, and no separate service invoice appears.

Example:

  • You purchase 100 EUR Credits with a Credit Card.
  • The gateway adds a 4 EUR fee.
  • The system generates:
    • Proforma invoice for 104 EUR (100 EUR Credits + 4 EUR fee).
    • Service invoice for 4 EUR (gateway fee).
  • 100 EUR Credits are added to your balance.
  • Later, when you buy services for 50 EUR and pay from your balance, a service invoice for 50 EUR is generated.